Ranjan Dailata

The Contact Center Conversation Miner is aimed to perform the detailed conversation analysis and report the data mined information in a JSON format. Sentiment, Emotions, Questions, Keywords, Topics, Action Items etc. information is being extacted.

Customer: Hi, I was just on the phone with someone but the call was dropped. Can you help me with what we were working on?

Support Rep: I'd be more than happy to help. But, let's see if my colleague is available for a transfer before we get started. Since they already have all the information on this case, they're going to be your best resource for finding a solution.

Support Rep: I'd be happy to help if my colleague is unavailable. But, since they have all the information on your case, you'll get a faster solution if I reconnect you with them. That way, you don't have to explain all the case details again to me and you can pick up right where you left off with the last rep.

The Contact Center Conversation Miner is aimed to perform the detailed conversation analysis and report the data mined information in a JSON format. Sentiment, Emotions, Questions, Keywords, Topics, Action Items etc. information is being extacted.

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Contact Center Conversation Miner

5.02 reviews

1.4KConversations

468Popularity

About Contact Center Conversation Miner